Dubai plans to deploy Agentic AI across 50% of government sectors within 2 years
Dr. Raymond Khoury, Partner and Public Sector Practice Lead, Arthur D. Little Middle East, said: “Dubai’s government-wide move toward Agentic AI marks a defining shift from digital government to AI-native government. The ambition to transform 50% of government sectors and services within two years is significant not only because of its scale, but because it targets autonomous execution, decision support, and proactive service delivery across the machinery of government.
What makes this transformation distinctive is its breadth. Rather than treating AI as a set of isolated pilots, Dubai and the UAE are positioning it as an operating model for public administration. When supported by integrated data, advanced digital infrastructure, and clear accountability, Agentic AI can shorten procedures, improve policy design, reduce friction for citizens and businesses, and enable services that operate continuously around real human needs.
The next critical enabler will be people. With structured training, capacity building, and leadership readiness across government entities, public servants can become supervisors, designers, and stewards of intelligent systems rather than passive users of technology. Equally important will be end-to-end AI regulation covering governance, transparency, risk management, data protection, auditability, and human oversight.
As planned, Dubai will surely become a living ecosystem for responsible innovation: a place where government itself functions as an incubator for Agentic AI applications that are tested, governed, scaled, and continuously improved.
This would make Dubai a beacon for AI-native and adaptive government services, and arguably one of the first global benchmarks for how nations can move from AI experimentation to systemic transformation. The evidence will soon be visible in faster services, smarter decisions, and a more responsive government experience.”
