Riyadh Airports and Cognizant collaborate to enhance the Travel experience
Launch ‘Riyadh Airports Innovation Council’ at King Khalid International Airport
Riyadh Airports Company, which manages and operates King Khalid International Airport in Riyadh, has launched the ‘Riyadh Airports Innovation Council’ in collaboration with Cognizant.
This digital initiative aims to foster collaborative innovation and improve the passenger experience. The announcement was made during LEAP Expo 2024.
The travel sector witnessed a recovery in 2023 compared to previous years, driven by changes in traveler behaviors and their digital expectations. This necessitated the adoption of modern and innovative technologies that contribute to achieving the goals of Saudi Vision 2030 and enhancing the customer experience.
Travellers’ aspirations
“The goal is to employ them in realizing travelers’ aspirations for a digital travel experience and enhancing the customer experience at King Khalid International Airport. Riyadh Airports will have ownership rights to the solutions developed by the council, enabling us to optimize the benefits of this collaboration,” commented Osama Alfawaz, Chief ICT Officer, Riyadh Airports.
“Our goal is to redefine the travel experience by focusing on customers, employees, and partners to create a positive impact that contributes to technological development in the Kingdom,” stated Tariq Zarq Al Ayyoun, General Manager, Cognizant, Saudi Arabia.
The council is scheduled to meet regularly to collaborate on identifying use cases, innovation priorities, and finding creative initial solutions and programs. Cognizant will work on developing these solutions, and the council will invite specialized companies to provide external perspectives on the proposed solutions that can be implemented, leveraging all available technologies in these fields, a press communique concluded.
