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Exceptional Developments and Performance are Headlines at Etihad Cargo

Etihad Cargo, the cargo and logistics arm of Etihad Airways, was established in 2004, Etihad Cargo has since grown rapidly and exponentially to become one of the top air cargo carriers in the world, offering customers a range of cargo products and services to five major continents.

From its hub in the UAE capital Abu Dhabi, strategically located at the crossroads of the world’s busiest trade lanes, Etihad Cargo provides an integral link between Asia, Europe, North America, Australia and Africa.

In addition to general cargo, Etihad Cargo offers a wide range of specialty products including live animals, dangerous goods, valuables and vulnerables, personal effects, as well as its market leading cold chain products (the latter holding IATA’s stringent Centre of Excellence for Independent Validators certifications for both Pharmaceutical and Perishables Logistics, as well as Live Animals Logistics). 

Etihad Cargo’s number one priority is safety, and the carrier recently became the third Middle Eastern airline to achieve International Air Transport Association’s (IATA) Centre of Excellence for Independent Validators Lithium Batteries (CEIV Li-batt) certification.

Etihad Airways recently appointed Stanislas Brun to the role of Vice President Cargo. Brun will be responsible for Etihad Cargo’s commercial operations including scheduled and charter flights, revenue management and network planning. Brun will report to Etihad Airways’ Chief Operating Officer, Mohammad Al Bulooki.

Brun joins Etihad Cargo from Geodis, where, in his role as Senior Vice President Global Airfreight, he oversaw the global air cargo operations of the logistics and supply chain solutions provider. As the newly appointed Vice President Cargo of Etihad Cargo, Brun will oversee all facets of the cargo commercial operations, including revenue management and network planning.

Global Supply Chain interviewed Stanislas Brun exclusively a few weeks after his appointment. The following is the transcript of that extensive interview.

Global Supply Chain (GSC): You were recently appointed to your current top position in February 2024; what is your mandate and what are you tasked with?

Stanislas Brun (SB):Joining Etihad Cargo at this juncture is truly an exhilarating opportunity, especially given the impressive trajectory the carrier has followed over the last two decades.

Since its inception, Etihad Cargo has meticulously built a reputation for reliability and innovation, always prioritising our customers and continuously investing in our service portfolio and operational reach. My mandate, as I step into this role, is to amplify these efforts, ensuring that our commitment to our customers and partners not only remains steadfast but grows stronger.

We will be intensifying our customer-first philosophy, enhancing our service quality, fostering strong partnerships, and steering Etihad Cargo towards even greater heights of success. It’s a time of immense potential for Etihad Cargo, and I am looking forward to contributing to its future achievements, ensuring we keep delivering on our promises and remain the air cargo partner of choice.

In the coming months, my focus will be on getting even closer to our customers and partners. This involves a deep dive into understanding their unique needs and challenges, with the goal of delivering tailored solutions that not just meet their current expectations but are also anticipatory of their future needs.

The essence of my role is to keep the customer at the centre of everything we do, ensuring their needs and feedback directly influence our strategic decisions and development processes.

Service quality, a cornerstone of Etihad Cargo’s success, is an area where there’s always room for enhancement. My focus will include identifying opportunities for improvement and innovation in how we deliver our services. This continuous pursuit of excellence is critical in maintaining our competitive edge and ensuring we offer the best possible experience to our customers.

Alongside this, strengthening and expanding our partnerships will be key. By building robust collaborations, we can extend our reach, improve our service offerings, and ensure that we remain a preferred choice for cargo services worldwide.

Investing in our growth and embracing innovation will also be a significant part of my mandate. Staying ahead of industry trends, leveraging new technologies, and continuously refining our offerings are essential strategies to ensure Etihad Cargo remains at the forefront of the cargo industry.

Read the full story on https://globalsupplychainme.com/digital-issues-2024/april-2024/

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