Facility includes eight service bays and parts warehouse to serve more customers
Al Masaood Automobiles, an icon of the UAE’s automotive market and the authorised distributor of Renault in Abu Dhabi, Al Ain and the Western Region, has announced the opening of its new Renault Service Centre in Mussafah to deliver integrated services to more customers in the city and the neighbouring Khalifa City and Mohamed Bin Zayed areas.
Consolidating all Renault service centres under one roof, the new specialty auto service shop houses eight dedicated service bays, a parts warehouse, a service reception, and a parking area – all designed to bring optimum convenience and high-quality after sales service.
The centre also provides diverse value-added car and commercial van services, which include window tinting and 24/7 roadside assistance, amidst rising customer demand for such offerings in Abu Dhabi. Periodical and comprehensive maintenance service contracts are available at the new facility as well, giving customers an option to decide on the duration – between 1 year and 5 years – and the annual mileage according to their needs. 
Mirsad Nezirevic, General Manager – Service, Al Masaood Automobiles, said: “The Renault Service Centre is the newest addition to our Al Ain and Beda Zayed branches offering the same top-notch solutions to our customers. This latest development reflects our long-term commitment to Abu Dhabi and the UAE as pivotal markets for Renault’s operations in the region. By inaugurating our latest service centre facility, we are further raising the bar higher in the industry, especially in the areas of client satisfaction and experience, both of which are at the core of our mission as an organisation.”
“Our professional technicians manning these modern service facilities and workshops will deliver expert vehicle services using technologically advanced automotive diagnostic tools and equipment. Their skills and abilities are continuously being enhanced to make them highly capable of operating the latest automotive technologies and systems,” Nezirevic added.
Tony Boutet, After Sales Director Renault Middle East, said: “Congratulations to Al Masaood Automobiles on yet another impressive milestone. Renault Middle East has been working closely with Al Masaood Automobiles to strengthen its presence in Abu Dhabi and bring to the local market its signature customer experience. This new consolidated sales and aftersales hub will support the robust footprint that Renault is establishing in the capital. We commend the company’s unwavering commitment to customer happiness and satisfaction and we’re truly proud of the strong alliance we’ve had with Al Masaood Automobiles for almost two decades.”
Customers may utilise the ‘My Renault’ mobile application to book a service and, if they prefer, select the pick-up-and-drop-off solution. ‘My Renault’ was launched to enable users to manage all their vehicle needs under one platform.
Over the years, Al Masaood Automobiles has built a highly trusted reputation for its excellence in services and high rate of customer satisfaction. Backed by decades of global automotive experience and using a solid re-formulated strategy, the company has successful established a strong Renault brand image across the Abu Dhabi market.
Al Masaood Automobiles was declared the winner of the 2019 edition of the ‘Renault Global Partners Award, P.A.R.I.S. Challenge,’ the highest accolade for car dealerships, for its exceptional sales and aftersales performance. Witnessing continuous increase in sales volume, it has been tapping into new market segments to provide its signature touch of excellence in customer satisfaction.
