TCE’s Total Cargo Management (TCM) service offers airlines a truly comprehensive cargo management solution that combines strategic sales excellence with full operational oversight. Acting as an extension of each airline’s organisation, TCE ensures seamless coordination, transparency, and continuous performance improvement across the entire cargo chain, from market development to final delivery. Built on deep expertise in compliance, safety, and quality standards, TCE’s TCM model is designed to drive efficiency, strengthen accountability, and secure long-term commercial success for every airline partner.
From market intelligence to customs to sensitive cargo, sales, supervision, training or audits, there is not much that TCE’s team of experts cannot do when it comes to Total Cargo Management (TCM). TCE has all airline operations covered and always places the highest focus on commercial success, quality, and safety. Mainly based at major cargo hub, Frankfurt/Main Airport, TCE’s dedicated and certified Total Cargo Management team provides 24/7 airline support across a range of operational and commercial air cargo services, either remotely or available on-site at hub stations.
“At TCE, Total Cargo Management means ensuring intelligent sales decisions and active, end-to-end operational control from shipment acceptance to delivery,” Sarah Scheibe, Managing Director of TCE, explains. “We liaise very closely with each airline to establish its standards and then adopt its business strategy and take on the responsibility for its cargo operations where required, bringing in greater efficiency and a more effective use of available resources. For example: we took on full customs reporting for one of our airline partners. Within the first year of implementation, providing ongoing 24/7 supervision and monitoring, TCE reduced the airline’s customs-related non-compliances by more than 95%.”
TCE removes process complexity for airlines, offering A-Z support and tailored solutions designed to fill the gaps in a carrier’s cargo operations. Its Total Cargo Management service covers commercial aspects, customs regulations, all kinds of sensitive commodities such as lithium batteries, temperature-sensitive pharmaceuticals, and other high-value cargo that are subject to strict regulations and often complex national rules, and excels in performance and compliance topics such as operational supervision and risk control, as an example.
“Most incidents begin during acceptance, build-up or ramp transfer rather than in flight,” Scheibe explains. “Errors typically originate from documentation gaps, segregation failures or time-pressure handling decisions. If supervision is weak, then routine processes such as ULD build quality, ramp exposure time, and segregation discipline, pose the highest risks. Therefore, on-site supervision is essential as we can arrange immediate correction before errors reach the aircraft.”
TCE’s real-time and on-site supervision not only prevents incidents before they occur but also strengthens accountability and compliance. By continuously monitoring operations and aligning supervision with strict measurable standards, TCE dramatically reduces the risk of operational deviations, improves efficiency, and ensures that performance always meets international safety and regulatory benchmarks.
“We recently handled the shipment of a rare one-of-one vintage vehicle from Frankfurt, a highly unique and sensitive piece of cargo,” Scheibe illustrates. “With our operations coordinators supervising on-site, the entire process was executed smoothly and without deviation.”
Sarah Scheibe says: “We are constantly honing our service pallet and TCM will increasingly combine digital visibility tools with structured on-site supervision models. Technology already offers excellent commercial support in terms of market data and revenue maximisation. On the operational side, it has the potential to enhance predictive risk detection; however, human supervision and expertise will continue to remain essential across the globe.”
If you would like to know more about how TCE can support your air cargo business, contact us on: https://tcexpertise.aero/contact-us/
